Web Access Centre

Excerpts from the Disability Discrimination Act - Web Access Centre

Summary: Excerpts from the Disability Discrimination Act relating to accessible websites.

• Disability Discrimination Act (DDA) 1995, Section III
• Code of Practice (revised) - Rights of Access Goods, Facilities, Services and premises:
• Laws and standards

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Excerpts from the Disability Discrimination Act 1995 and related guidelines relevant to the legal compliance of websites.

Disability Discrimination Act (DDA) 1995, Section III

19. - (1) It is unlawful for a provider of services to discriminate against a disabled person-

(a) in refusing to provide, or deliberately not providing, to the disabled person any service which he provides, or is prepared to provide, to members of the public;

(b) in failing to comply with any duty imposed on him by section 21 in circumstances in which the effect of that failure is to make it impossible or unreasonably difficult for the disabled person to make use of any such service;

(c) in the standard of service which he provides to the disabled person or the manner in which he provides it to him; or

(d) in the terms on which he provides a service to the disabled person.

Code of Practice (revised) - Rights of Access Goods, Facilities, Services and premises:

2.17 - It is important to remember that it is the provision of the service which is affected by Part III of the Act and not the nature of the service or business or the type of establishment from which it is provided.

In many cases a service provider is providing a service by a number of different means. In some cases, however, each of those means of service might be regarded as a service in itself and subject to the Act.

[Example]: An airline company provides a flight reservation and booking service to the public on its website. This is a provision of a service and is subject to the Act.

Laws and standards

• The ethical case
• The legal case
• Excerpts from the Disability Discrimination Act
• The business case
• Return to laws and standards

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Content author: webaccess@rnib.org.uk

Last updated: 08/04/2008 18:38